ICCE Founders

Scott D. Miller, Ph.D.


Scott D. Miller, Ph.D. is the founder of the International Center for Clinical Excellence an international consortium of clinicians, researchers, and educators dedicated to promoting excellence in behavioral health services. Dr. Miller conducts workshops and training in the United States and abroad, helping hundreds of agencies and organizations, both public and private, to achieve superior results.

He is one of a handful of "invited faculty" whose work, thinking, and research is featured at the prestigious "Evolution of Psychotherapy Conference." His humorous and engaging presentation style and command of the research literature consistently inspires practitioners, administrators, and policy makers to make effective changes in service delivery.

Cynthia Maeschalck, MA, CCC (Counselling Psychology) - ICCE Community Manager & Director of Professional Development.

Cynthia has over three decades of experience as a counsellor, clinical supervisor and manager in mental health and addiction services. She has used Feedback Informed Treatment (FIT) in her practice and has been training clinicians in the use of FIT since 2005. She has successfully led agencies through pilot projects and implementation of FIT and has provided training and consultation in FIT to clinicians and agencies from around the world. Her practical experience is an asset in helping clinicians, supervisors, managers and agencies effectively implement Feedback Informed Treatment (FIT) into practice. Cynthia has been a Senior Associate and Certified Trainer with the ICCE since its inception. She is also an ICCE faculty member, developing curriculum and co-facilitating ICCE training events. She has written several articles about FIT, helped to develop the ICCE Core Competencies and is co-author of 3 of the 6 ICCE FIT manuals.

Enda Madden


Enda is a director of the ICCE which he founded in 2009 with Scott and Brendan with the vision of becoming the leading online clinical community for mental and behavioural healthcare clinicians in the industry today.

Enda has previously worked as a software engineer and software architect for various Fortune 500 companies in the US and Europe in Manufacturing and Biotechnology. He is actively researching using technology to improve healthcare service delivery in a number of areas such as mental and behavioral health services and chronic disease management. Endas main areas of interest are how semantic web technologies can be used in online clinical communities to help clinicians achieve expertise in their chosen field, how monitoring and analysing patients ODLs (observations of daily living) can reduce avoidable hospital admissions for chronically ill patients and also the convergence of consumer technology such as mobile phones and televisions with the storage of and interaction with health data. He holds a Master of Computer Science from Dublin Institute of Technology a Degree in Computational Linguistics from Trinity College Dublin and is a member of various industry associations.

Brendan Madden


A psychologist by profession Brendan has over 20 years experience in the healthcare and employee-wellbeing sectors with a particular interest in promoting psychological health and well-being, the role of feedback in treatment outcome and clinician performance improvement.

He has considerable experience working one-to-one with clients, helping them mobilise their strengths and abilities and take specific steps towards solutions, thereby improving their well-being and performance. A trainer and consultant to healthcare and social care professionals on solution focused approaches to psychological wellness, he has co-authored Becoming a Solution Detective a best-selling textbook on outcome-focused psychological interventions.

ICCE Senior Associates

Bob Bertolino

Bob Bertolino, Ph.D., is an Associate Professor of Rehabilitation Counseling at Maryville University in St. Louis, Missouri. He is also Sr. Clinical Advisor at Youth In Need, Inc. Bob has taught over 400 workshops throughout the United States and internationally. He has authored or co-authored 13 books including Strengths-Based Engagement and Practice: Creating Effective Helping Relationships, and The Therapists Notebook on Positive Psychology, and Thriving on the Front Lines: Strengths-Based Youth Care Work. Bob is licensed as a marital and family therapist and professional counselor in the state of Missouri, is a National Certified Counselor, a Certified Rehabilitation Counselor, a National Board Certified Clinical Hypnotherapist, and a clinical member of the American Association for Marriage and Family Therapy.

Susanne Bargmann


Susanne Bargmann is a licensed psychologist and specialist in psychotherapy, has over 8 years of experience working with CDOI / FIT with various populations. She has specialized in treating eating disorder problems, and is part of organizing and teaching a national education for professionals in Denmark working with eating disorder problems. She had written several articles about CDOI / FIT in Danish and has recently published an article discussing the idea of Evidence Based Practice, and how CDOI / FIT can contribute to another way of understanding this concept. Susanne works with clinical practice, supervision, training and agency implementation of CDOI / FIT and formalized client feedback is an integrated part of her practice. Besides CDOI / FIT she does trainings on a variety of topics, among other narrative therapy, eating disorder treatment and understanding teenagers. Susanne is dedicated to influencing the way professionals think about therapy and diagnosis.

Eeuwe Schuckard

Eeuwe Schuckard is a Psychologist currently working for Child and Adolescent Mental Health Service (CAMHS), a service funded by Capital and Coast District Health offering multidisciplinary assessment and intervention for children and adolescents experiencing mental health difficulties. Eeuwe started practicing after completing the Child and Family Psychology programme at Canterbury University during 2009. During 2012, Eeuwe completed both the Advanced FIT and Training of Trainers courses, and with the assistance of clinicians at CAMHS in Pember House, Porirua, set up formalised outcome management systems at the service. After routinely gathering outcome data between 2012-2013, clinicians at the service are now among the few in New Zealand with sufficient data to estimate their relative effectiveness. Efforts are also made at CAMHS to improve and taylor service provision using feedback, and Eeuwe is currently working on a project to use simulation and other novel approaches to training in an effort to increase his own effectiveness, and that of other clinicians at the service.

Alan Scheuermann

With 18 years of experience in a wide variety of settings and the last 10 years working directly with military members and their families, Alan has developed a fierce advocacy for the central role of the client's voice in decisions regarding ongoing clinical work. He has utilized client-directed, outcome informed processes to enhance outcomes and meet clients' needs in challenging settings. Specific work has focused on introducing and expanding the practice of priviledging the client's voice in treatment decisions in schools and in military behavioral health systems. Alan has presented at international conferences regarding the use of client ratings of outcome and alliance feedback to inform therapist decision-making while being grounded in APA's definition of evidenced-based practice.

Jason Seidel

Jason Seidel is a Denver psychologist in private practice, and has worked in psychological and counseling services for over 20 years. Jason is one of the first psychotherapists to ever report his outcomes in rigorous detail on the Internet. He has demonstrated best-in-class psychotherapy outcomes for adults since he began formally tracking client progress in 2004. Clinically, he specializes in the integration of intolerable emotions and healing the impact of extreme experiences, having deliberately practiced helping others in the deep end of the pool since he was a teenager. He has also worked in the fields of biopsychiatry, business development, and mythopoetic initiation and mentoring. In addition to practicing what he preaches with his own therapy clients, Jason brings his open heart, brutal honesty, and quick sense of humor to consultations with individuals and organizations, helping them massively improve outcomes and service quality.

Rob Axsen

Spanning nearly 30 years in the helping field, Rob has worked in corrections, youth, mental health and addictions programs. Rob has over 25 years experience as a clinical supervisor and consultant, and is also an accomplished addictions trainer in private practice and at the Justice Institute of British Columbia. He currently works half-time as an Adult Addiction Counsellor for Vancouver Coastal Health, at an inner-city Primary Care clinic, and is the Clinical Lead for implementation of CDOI / FIT practice. Rob is known for his ability to offer practice-oriented information in an experiential format, encouraging training participants to quickly integrate new material into their current practice.

Bill Robinson

Bill Robinson is based in Mandurah Western Australia and is an accredited counselor with twenty five years experience. He is a senior supervisor with Relationships Australia, a nationwide organization specializing in counseling, mediation and education services. He provides training and consultancy in Client Directed Outcome Informed practice and has published articles on the subject in professional journals. Bill is committed to exploring how CDOI / FIT can be applied more widely in the Australian context to make services more effective and to enhance accountability to clients and funding bodies.

Robbie Babins-Wagner

Robbie Babins-Wagner, MSW, PhD (C) is an AAMFT Approved Supervisor with over 31 years experience as a therapist and clinical supervisor having worked in the Health, Mental Health and Nonprofit sectors in Canada. Robbie has taught in the Faculty of Social Work, University of Calgary since 1982. She is currently the CEO of Calgary Counselling Centre, the largest community based provider of counselling services in Calgary, where she implemented CDOI / FIT practice. Robbie has spearheaded the development of the Calgary Centre for Counselling Research in partnership with the Faculty of Social Work, University of Calgary, which will explore and develop ways to encourage a closer integration of counselling education, research and practice. With a passion for training clinicians, Robbie has presented at conferences and workshops, locally, provincially, nationally and internationally. In 2006, the Calgary Herald named Robbie as one of Calgary's new pioneers who will shape our future.


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